Terms and Conditions of Booking

Covid-Secure Update 

We operate on an appointment basis. Please call or email to book a consultation or treatment. All consultations/reviews will now be done via video call or over the telephone. 

Face treatments will hopefully be available from 12th April 2021. 

Following Government guidelines clients are required to wear face masks whilst in the clinic, at all times.  

You will be required to: 

- Arrive on time. If you arrive early, please wait outside or in your car and someone will call you. 

-Sanitise and wash your before entering the treatment room. Both will be provided. 

- Your temperature will be taken before entering the treatment room. 

- Sanitise or wash your hands if you sneeze or cough and please place any used tissues straight in the bin after use. 

- Please pay with a card (preferably contactless) or in advance where possible instead of cash. 

Unfortunately there will be no hand shaking or hugs to greet you. 

We will continue to keep you safe by: 

- Sterilising / sanitising all work areas/equipment, door handles and bathrooms regularly. 

- Washing our hands before and after each client. 

- You will not be charged or lose a treatment if you are unwell and cannot attend your appointment. 

Please refrain from attending your appointment if you: 

- Have had the recent onset of a new cough 

- Have a high temperature 

- Have noticed a loss of or change in your normal sense of taste or smell 

- Have a positive Covid-19 test result even if you have no symptoms.  

Standard Terms 

Consultations are £15 but a deposit of £25 is required to reserve your consultation and treatment appointment. This can be redeemed off of any treatments, products or the balance refunded. 

A consultation form must be completed prior to your treatments please allow 20-40 minutes 

All consultations are strictly confidential, and will be done via a virtual platform or over the phone. 

All appointments are booked especially for you therefore to secure your booking a deposit of 50% will be required for treatments £50 and over  

Courses must be paid in full on commencement of the first treatment. Courses must be completed within six months (refunds will not be given for incomplete courses unless you provide proof of illness) 48 hours is required to cancel /re-arrange your appointment or the deposit/payment will be  is non-refundable. (Unless you have Covid-19 symptoms). Card or online payments are preferred to cash. 

Vouchers are available and must be redeemed within 6 months. (Unless you provide proof of illness) 

For your safety the Aesthetic Therapist has the right to refuse the treatment requested in certain cases. 

Please inform us if you are pregnant or feel you may be pregnant, taking medication, have any allergies, skin conditions or medical issues. It is the client’s responsibility to ensure that they provide Skin Dedication with all relevant medical details prior to the treatment. Skin Dedication will not be liable for any damage that occurs because of the client’s failure to disclose any details. 

The client agrees to comply with all instructions and or recommendations given to them by or on behalf of Skin Dedication regarding the care of the treatment area. 

Skin Dedication will endeavour to ensure your appointment runs to time, however there may be times when your appointment may need to be cancelled or postponed at short notice. If this should happen, every effort will be made to contact you in advance. 

Skin Dedication reserves the right to change treatment times and prices without prior notice. 

Product purchases may be refunded within 14 days of purchase if the client is not satisfied with the product. For hygiene purposes, open products CAN NOT be refunded. 

There are no refunds provided for treatments. If however you have an issue with any of the treatments provided and you would like to make a complaint, please do verbally by calling, email or writing to the clinic. 

Skin Dedication Ltd is a trading name. Registered address: 82 High Street, Suite 6 Longferry House, Gravesend, Kent, DA11 0BH. Registered no. 11575043 

By making a booking or purchase, I agree to the terms & conditions made by Skin Dedication.